There are three options for pick-up and collection.
- Meet your Maker in person
- Send your items by postal services
- Book a courier with our courier partner Toshi.
Visit your Maker
If they are nearby, you may visit your Maker in their studio to drop and pick up your item. Liaise with your Maker to organise a suitable time.
Postage services
If you select Royal Mail, you are responsible for arranging your own postage to send your item to your Maker. This can be arranged online via the Royal Mail website. Then, your Maker will return your item using Royal Mail special delivery, which is insured in case anything goes wrong in the post.
Courier
If you select courier, you'll receive an email after payment from our courier partner, Toshi, prompting you to choose a convenient collection time and date. You'll receive another prompt to book a delivery when your item is ready.
Sending guidelines
- It's important that we receive clothing in clean condition to be repaired or altered. We cannot work on items that are in poor hygiene, and so we may need to cancel your order.
- Please keep in mind that we are unable to take responsibility for any parcel while it's in transit - the accountability sits with your chosen courier.